Refund Policy

At Chosan One, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the refund and return guidelines below.

Refund Eligibility

To be eligible for a refund, your item must:

Be unused, unworn, and in its original condition.
Be returned with all original tags, packaging, and accessories, when applicable.
Be returned within [NUMBER] days of receiving your order.
Include valid proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund.

Non-Refundable Items

Certain products may not be eligible for refunds, including:

[FINAL SALE ITEMS]
[CUSTOM/PERSONALIZED ITEMS]
[OTHER NON-RETURNABLE PRODUCTS]
Items that have been worn, washed, altered, damaged, or otherwise used.
Items returned without their original packaging or tags, where applicable.

Refund Process

To request a refund, please contact us at [CUSTOMER SERVICE EMAIL] with your:

Full name
Order number
Item(s) you wish to return
Reason for the return
Photos of the item, if requested

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow [NUMBER] business days for us to process the refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Shipping Costs

For example: Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [CUSTOMER SERVICE EMAIL] within [NUMBER] days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and assist you.

Contact Us

10808 Foothill Blvd, #160386, Rancho Cucamonga, CA 91730

chosanonecollection@gmail.com

909-646-0494

Terms of Service

Welcome to Chosan One. These Terms of Service govern your use of [WEBSITE URL] and your purchase of products through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

About Our Website

Chosan One provides [DESCRIPTION OF PRODUCTS/SERVICES — e.g., clothing, footwear, accessories, and lifestyle products] through our online store.

We reserve the right to update, modify, or discontinue any product, service, feature, or portion of the website at any time without prior notice.

Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, colors, sizes, and other information displayed on our website are accurate.

However, product colors may appear differently depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Pricing and Payments

All prices displayed on the website are listed in [CURRENCY], unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

Payment must be successfully received before an order can be processed.

We accept the following payment methods:

[LIST PAYMENT METHODS]

Orders

Submitting an order through our website constitutes a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order for reasons including, but not limited to:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, we will issue a refund according to our Refund Policy.

Account Information

If you create an account with Chosan One, you are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate and current information when creating an account or placing an order.

Shipping

Orders are shipped according to our Shipping & Returns Policy.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, or other circumstances outside our control.

[INSERT SHIPPING AREA AND ESTIMATED DELIVERY TIMES.]

Returns and Refunds

Returns and refunds are subject to our Refund Policy and Shipping & Returns Policy.

Please review those policies before making a purchase.

Intellectual Property

All content appearing on the Chosan One website, including but not limited to text, graphics, photographs, logos, designs, images, videos, and other materials, is owned by or licensed to [LEGAL BUSINESS NAME], unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or otherwise use our content without prior written permission.

Prohibited Use

You agree not to use our website to:

Violate any applicable law or regulation.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Submit false or misleading information.
Engage in fraudulent activity.
Copy or reproduce our content without authorization.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or platforms.

Chosan One is not responsible for the content, policies, availability, or practices of third-party websites.

Limitation of Liability

To the fullest extent permitted by applicable law, [LEGAL BUSINESS NAME] shall not be responsible for indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Governing Law

These Terms shall be governed by the laws of [STATE/COUNTRY], without regard to its conflict-of-law provisions.

Contact Us

10808 Foothill Blvd, #160386, Rancho Cucamonga, CA 91730

chosanonecollection@gmail.com

909-646-0494

Shipping & Returns Policy

Thank you for shopping with Chosan One. This policy explains how we process orders, ship products, and handle returns.

Shipping

Order Processing

Orders are typically processed within [NUMBER] business days after payment has been confirmed.

Orders placed on weekends or holidays may be processed on the next business day.

Once your order has shipped, you will receive a confirmation email containing your tracking information, when available.

Shipping Areas

We currently ship to:

[COUNTRIES/STATES/AREAS WHERE YOU SHIP]

Shipping Times

Estimated delivery times:

[SHIPPING METHOD]: [ESTIMATED DELIVERY TIME]
[SHIPPING METHOD]: [ESTIMATED DELIVERY TIME]
[INTERNATIONAL SHIPPING]: [ESTIMATED DELIVERY TIME]

Please note that delivery estimates are not guaranteed. Delays may occur due to weather, holidays, carrier issues, incorrect addresses, customs processing, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on [LOCATION/ORDER SIZE/SHIPPING METHOD].

[INSERT FREE SHIPPING THRESHOLD, IF APPLICABLE.]

Order Tracking

Once your order has shipped, you will receive tracking information at the email address provided during checkout.

If your tracking information has not updated for [NUMBER] days, please contact us at [CUSTOMER SERVICE EMAIL].

Returns

e accept eligible returns within [NUMBER] days of the date your order was delivered.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Have all original tags attached, where applicable.
Include original packaging and accessories, where applicable.
Be accompanied by proof of purchase or your order number.

Items that are worn, washed, damaged, altered, or otherwise used may not be accepted.

How to Start a Return

To request a return, contact us at:

[CUSTOMER SERVICE EMAIL]

Please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photos, if requested

We will review your request and provide further instructions if your return is approved.

Do not send items back before receiving return instructions from Chosan One.

Return Shipping

[INSERT WHO PAYS FOR RETURN SHIPPING.]

For example:

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Exchanges

[CHOOSE ONE: WE OFFER EXCHANGES / WE DO NOT OFFER EXCHANGES.]

If exchanges are available, they are subject to product availability and the conditions outlined in this policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within [NUMBER] days of delivery.

Please provide your order number and clear photographs of the item and packaging.

We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, refund, or other solution.

Final Sale Items

The following items are [NON-RETURNABLE / FINAL SALE]:

[ITEM CATEGORY]
[ITEM CATEGORY]
[ITEM CATEGORY]
[SALE/CLEARANCE ITEMS, IF APPLICABLE]

Any product-specific return restrictions will be identified on the applicable product page.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing may take [NUMBER] business days, depending on your payment provider.

Contact Us

10808 Foothill Blvd, #160386, Rancho Cucamonga, CA 91730

chosanonecollection@gmail.com

909-646-0494